Charge 5 battery dying within minutes after full charge

[mattbellamy]

I've had this charge 5 for about a year and 3 months and its never had any issues.Yesterday, suddenly my fitbit kept dying even though I was fully charging it multiple times. Up until then, the battery lasted around 5 days. Now it lasts maybe 15 minutes on a full charge. I've tried restarting it multiple times and it hasn't helped. Has anyone had this happen to them? Is my fitbit dead for good? Any suggestions?

[JNielsen]

I'm having the same issue. Did you find out what's happening?

Update, I chatted with customer care and it was under warranty. They are sending me a new one. 

[AnthonyLA]

Yup, same here too. Happened around the same time too. Now my screen has gone blank, but I know it’s still on because it vibrates with my alarms  and I can swipe to dismiss. FitBit Google won’t replace out of warranty. But I doubt this is a hardware issue if so many are experiencing it. I bought my 5 after my 4 gave me issues with lines across the screen. Love my Fitbit, incredibly disappointed with Google here.

[Ljschill]

So yesterday I charged my 5 in the am, felt like it was a bit early but no biggie. Fully charged, exercised, water lock and showered. Not even an hour later,it was unresponsive. Phone still shows it charged.

plugged it in and it flashed 1% but has remained unresponsive since. A restart has not been successful. 

Anyone else experiencing more than not holding a charge?

[Sierra.mckay]

My charge 4 did the same thing yesterday,. And about a week ago for like 2-4 days it wouldn’t hold a charge for more than a couple hours. Then randomly it did for its normal 5 days, when I charged it yesterday it seemed fine but the died within 2 hrs. 

[LCalfee]

I charged my Charge 5, too, but it waited a half day to die.  No screen at all, nor do I get notifications. Is it something sinister like daylight savings time?!! Are Google and Apple not getting along?  Hoping someone at Google sees the problem and fixes it. 

[Akiser977]

Did it start showing you the blue dotted logo?? Mine is doing the same!

[Gretchpa]

Same exact issue.  2 hrs and battery is dead.  Mine is same age. 15 months.  Chatted with help desk   2 times and was told I'd get an email.  I did but without any help.  Sorry but out  of warranty!  This is ridiculous that there are so many with this same issue.  

[pegase18]

Same....I never had.problems with the battery of the Charge 5 owne

[JoeBaldwi]

I am having a very similar issue. I can charge my Fitbit charge 5 to 100% and in a couple of hours it’s down to zero. I may have to go back into the Apple ecosystem.

[Ljschill]

I called Fitbit this morning armed with all of the things I had tried to resolve it. I am out of warranty but they agreed to send me a new one without me having to ask.  I had read the forum and tried lots of different things - maybe it made them willing to work with me if that helps anyone else? I am also a premium member.

Mine too, happened without warning. Purchased in Dec or Jan just over a year ago. Seems very odd that we are all crashing on the same day!

[golf4gram]

Mine was just purchased a few months ago and has never worked right.  I have contacted support multiple times and restarted dozens of times and nothing is working except the total steps.  Nobody wants to help.  I have had several fitbits but never had this kind of trouble and they don't want to make it good by replacing it.  I have to charge daily, and I don't get any info for anything but total.

[JPinSEA]

Yup. The Charge 5 seems to be a faulty product across the board! Bought my first one in Dec 2021. Worked great until Aug 2022 when the screen went glitchy and nothing worked to fix it. Got a replacement under the warranty, and now 6.5 months later, the battery stopped holding a charge out of nowhere. It’s losing about 3.75% an hour vs losing that much in 6-8 hours normally. Contacted Support and got an email saying its out of warranty so they can only offer me a discount on a new device. I’m livid! I’ve never owned anything I paid $150+ for that stopped working in less than a year, let alone twice in a row! I had an Inspire 2 right before this for over a year and had zero issues. I can’t believe Fitbit is doing nothing about this - they really should stop selling it until they work out the issues!

[mattbellamy]

Nope. I contacted fitbit support and all they told me was I'm having "abnormal battery drain". All they did was tell me I'm out of warranty and gave me a small discount code to get a new one as if I want to give them any money for a new fitbit that will break in a year 

[mattbellamy]

I contacted fitbit support and all they told me was I'm having "abnormal battery drain" as if I didn't know that. Their solution was, I'm out of warranty and gave me a small discount code to get a new one as if I want to give them any money for a new fitbit that will break in a year. You got lucky I guess 

[Tvgal]

Same problem,  device says it is charged and then reverts to1%.  Chatted with Fitbit today still working on getting it fully charged.  So many having the same problem. 

[Muimuimui]

Same problem here. Battery drains in 15 mins 

[Tvgal]

We’re you able to find a solution to this problem?

--
Sent from Gmail Mobil

[golf4gram]

No. It worked for one day and then back to no or very little info.

Sent from my iPhone

[1loulou]

Mine too - bought my first last September 22. Went completely dead end of October 22. Replaced under warranty. Last 48 hours charging to 99% but as soon as I unplug the charging cable it drops to 1%. Did all the suggested tests then called in. Being replaced under 2 year warranty. 
appreciated the no fuss replacement but why is this happening to so so many?