Charge 5 battery failure

[Lovegolf]

Just so disappointing!  Took delivery of Charge 5 to replace a Charge 4 that lost its screen after one year.  Rely on it ALL the time for different scores.  After one day the charge 5 lost its battery charge!  Recharged it and again it  drained after another 24 hours.  Checked what I had running and nothing out of the ordinary.  Returning it and just don't know where to head from here to replace it!  Obviously with some of the messages posted  the battery seems to be an ongoing issue.  Why doesn't Fitbit take it off the market until this is figured out.  I consider it an insult they think I have the time to try to reset it and then find I have to  package it up, go to the post office and send it back and end up with nothing to keep track of my daily attempt to stay fit.  Isn't fitness what the Fitbit is all about?

Moderator edit: subject updated for clarity

[DavideFitbit]

Hi, welcome back to the Community forums, @Lovegolf. 

Thank you for all the information that you've shared about this inconvenience with your Charge 5. I'm sorry to see that you're experiencing this problem with the battery. 

Before considering other options, please make sure that you've followed the steps provided in this article to improve battery life in general. In addition, keep in mind the team is aware of a battery drain issue affecting some Charge 5 devices in which the built-in GPS chip may remain active after ending a GPS-enabled exercise and they've working on an update to fix the issue. In the meantime, it is recommended to try a three pulse restart. Please note the following:

• If you use GPS to track your exercise, use the Phone GPS setting on your tracker to preserve battery life. For more information, see How do I use GPS on my Fitbit device?
• We’ll work to resolve it and hope to have a fix soon. Be sure to keep your Fitbit device and app up-to-date to ensure you receive the quickest resolution.

If you already tried all the steps shared in the forums, I recommend that you continue the communication with the Customer Support team for further assistance with this, as not all battery short life problems are related to this specific issue with GPS, but some users do have this problem. Click here to get connected

Thank you for sharing all your feedback and comments about this. 

See you around. 

[Lovegolf]

jToo late!  Off to the post office to return Charge 5!  Definitely think this is a "you" problem and not a "Me" problem with the exception that I STILL think my inconvenience should be addressed by taking this product off the market until cleared up.  Have you read all the problems with the Charge 5?  Talk about stress management!

[DavideFitbit]

@Lovegolf Thank you for your response. 

I'm sorry to see that it wasn't possible to resolve the issue the battery and that you had to return your device to this inconvenience. Thanks again for all your feedback about the product. 

Have a good day.