Charge 5 battery is draining in less than 3 hours

[KJJ5]

My watch battery lasted a week until Saturday when it suddenly started draining very rapidly. I have tried resetting, switched off some features but nothing works. Looks like this is an ongoing problem. 

is there a solution or is the Fitbit good for the bin and I need to switch brands? The watch is useless now


Moderator Edit: Clarified subject

[RiekoC]

Hello @KJJ5 

When my Charge 5 started having rapid battery drain, I restarted and recharged my device multiple times over several days. As soon as I noticed the battery% had a big drop, I restarted my device then put it on the charger, often doing this multiple times in a day. This process eventually got my Charge 5 "unstuck" and the battery life went back to lasting 6-7 days. Although there's no guarantee that this will work, it might be worth a try.

[Sparx12345]

I had this issue and today it seems to have resolved.  I did 3 things, not sure which was the charm.

Firstly, after multiple tries to recharge it, I left it alone for a week. Today I charged it up so I could contact the help desk and as usual it started draining battery quickly, going down 3% in 5 minutes.  Some people think that just leaving it alone does solve the issue but because it initially started draining quickly again, I'm not sure this is it.

Secondly, for a few weeks before it crashed, it kept asking me to add Google Wallet. I wondered if there was a routine of some sort that was being set off by that prompt that was running on repeat for some reason, so I set up the wallet.

Finally I went into settings and cleared all the data.

It's fine now, not sure why though!

[bituser1234]

Exact same thing has happened to me on the exact same day. Very odd.

I've used it all week without issues and woke up Saturday with a low battery warning. Since then, it only lasts 2 hours on a charge after being completely normal prior to that.

Have tried restarting the device, removing the device and factory re-setting, etc. and nothing is addressing it.

[bituser1234]

OP, does your heart rate sensor still work? Mine has stopped working at the same time as the battery drain.

[KJJ5]

I tried this and it did not work. I have binned the watch!

[KJJ5]

I never used the heart sensor. I just counted steps 

[KJJ5]

I gave up trying to fix it as nothing seemed to work.  I think Fitbit have a problem they are ignoring! I ended up replacing the watch 

[worst_products]

I tried every solution the live chat support suggested, but nothing seems to fix it. The fitbit charge 5's battery still dies out very quickly, ranging from a few hours to two days.