Charge 5 battery is draining quickly

[rathiv]

My fitbit Charge 5 battery life span is so poor. What do i need to do? I have tried all suggestions and it still fails. Read somewhere that this is caused by fitibit upgrade software itself. I would like to get a replacement... I have been a user since the early days and i am so disappointed with this one.

1) how do i get a battery replacement
2) i would like this charge 5 to be replaced - who do i contact?

Moderator Edit: Clarified subject

[MarreFitbit]

Hi there, @rathiv. It's nice to see you around the Fitbit Community Forums. Thanks for bringing this to my attention and for the troubleshooting steps you've tried. I'm sorry to hear that the battery of your Charge 5 is draining quickly. I understand you concern, I will do my best to help you with this!

As a first approach, please bear in mind that as all rechargeable batteries age, they deteriorate to some extent and an older device will need to be charged more often than a new one. The best way of minimizing this effect is to avoid deep discharges of the battery. To maximize the overall life of your Fitbit device's battery, ideally keep it between 20-80%.  Many people find that a daily battery boost works best ( e.g. giving it a 15 minutes charge while you are showering in the morning).

To better assist you, please confirm whether you've tried all tips and recommendations provided here Can I extend my Fitbit device's battery life? 

Regarding your inquiry, please note that the battery on your Charge 5 is not replaceable nor interchangeable. We as Fitbit do not do it or suggest to do it as it could permanently damage your watch.

Please note that our products are indeed designed and made to last (this goes for each product component) however, there is not an infallible way to ensure that no issues will be present in the long run. Because of this, our Warranty Policy  is set into providing as much coverage as we can. For more information about our warranty, see fitbit.com/legal/returns-and-warranty