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Charge 5 battery is draining too quickly

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‎05-02-2023 07:30 - last edited on ‎05-02-2023 08:39 by Fitbit Moderator

‎05-02-2023 07:30 - last edited on ‎05-02-2023 08:39 by Fitbit Moderator

Received this Charge 5 from my daughters for Christmas. It was wonderful until April when it's battery started lasting only an hour which makes it useless. What to do?

 

Moderator Edit: Clarified subject

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‎05-02-2023 08:42 - edited ‎01-31-2024 07:27

‎05-02-2023 08:42 - edited ‎01-31-2024 07:27

Hi there, @seick. Welcome to the Fitbit Community Forums. Thanks for the details provided in your post about the issue with your Charge 5.

If you haven't done so already, please make sure that you've followed the steps provided in this article to improve battery life in general, as this has been generally useful for other users. In addition, please confirm that you've restarted your Charge 5 as described below: 

  1. Connect your device to the charging cable. For instructions, see How do I charge my Fitbit device?
  2. Press the button located on the flat end of the charger 3 times (end if the USB cable), pausing for 1 second between presses. Then wait 10 seconds or until the Fitbit logo appears.

The battery can last up to 7 days; because battery life is affected by use and other settings, actual results may vary, but the battery shouldn't be draining only after a few hours. 

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...

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‎05-02-2023 08:42 - edited ‎01-31-2024 07:27

‎05-02-2023 08:42 - edited ‎01-31-2024 07:27

Hi there, @seick. Welcome to the Fitbit Community Forums. Thanks for the details provided in your post about the issue with your Charge 5.

If you haven't done so already, please make sure that you've followed the steps provided in this article to improve battery life in general, as this has been generally useful for other users. In addition, please confirm that you've restarted your Charge 5 as described below: 

  1. Connect your device to the charging cable. For instructions, see How do I charge my Fitbit device?
  2. Press the button located on the flat end of the charger 3 times (end if the USB cable), pausing for 1 second between presses. Then wait 10 seconds or until the Fitbit logo appears.

The battery can last up to 7 days; because battery life is affected by use and other settings, actual results may vary, but the battery shouldn't be draining only after a few hours. 

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...
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