Charge 5 battery is draining too quickly

[Tays93]

Brought my fitbit in May of last year 2022, absolutely love it, but it's stopped working, refuses to hold its full charge longer than 10 minutes . Goes from 100%to 4% . Not sure if im still under warranty but please any help much appreciated. 

Moderator Edit: Clarified subject

[MarreFitbit · Accepted solution]

Hello there, @Tays93. Welcome to the Fitbit Community Forums. Thanks for the details provided in your post about the issue with your Charge 5. I'm happy to hear you've been loving your Fitbit device so I understand how you must be feeling now. 

If you haven't done so already, please make sure that you've followed the steps provided in this article to improve battery life in general, as this has been generally useful for other users. In addition, please complete a three pulse restart following the steps listed here below: 

1. Connect your device to the charging cable. For instructions, see How do I charge my Fitbit device?
2. Press the button located on the flat end of the charger 3 times (end if the USB cable), pausing for 1 second between presses. Then wait 10 seconds or until the Fitbit logo appears.

The battery can last up to 7 days; because battery life is affected by use and other settings, actual results may vary, but the battery shouldn't be draining only after a few hours. 

If you have any questions regarding your warranty, you can read more about it here fitbit.com/legal/returns-and-warranty.