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Charge 5 battery is draining too quickly

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‎06-07-2023 06:19 - last edited on ‎06-07-2023 08:18 by Fitbit Moderator

‎06-07-2023 06:19 - last edited on ‎06-07-2023 08:18 by Fitbit Moderator

I went on vacation a couple of weeks ago and noticed my battery died pretty quickly. I recharged it but still seemed to drain relatively quickly. Normally I charge my watch when I take a shower and it is anywhere between 89%-95% full but it seemed like it was anywhere from dead to 70% depending on how long I had it off the charger (1-5 hours). I thought it might have been related to being international or away from my phone so the sensors were working harder or something. Then I got a prompt to update the firmware. I was hoping that would help but it made it worse. Now my Fitbit will lose about 50% of battery life in an hour. It's about an hour and a half since I took it off the charger and it's at 38%. I have tried turning the GPS off, set it to tap to wake, restarting the device, and clearing the data & re-pairing it. I got the device in August 2022 so I'm not sure if it's under warranty. 

Moderator Edit: Clarified subject

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4 REPLIES 4

‎06-07-2023 09:12

‎06-07-2023 09:12

This same thing happened to me last week. I used to be able to go 4-5 days without charging it seemed like with the snap of a finger the battery won’t even last 5-6 hours. On top of this, it completely stopped counting my steps and the HR function no longer works. I spent 45 minutes on the phone with support and got no resolution. I would love to hear from anyone who might have found a fix to the problem.

I got my device in November 2022. 

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‎06-07-2023 09:49

In response to Alutrick

‎06-07-2023 09:49

There is no fixing this problem. If you scroll down through the unending posts about those of us who have had this problem, that will become very clear, very quickly.

Call customer support immediately & request a replacement before your 1 year warranty expires. One day past and they will tell you that there is nothing they can do.

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‎06-07-2023 10:04

In response to Alutrick

‎06-07-2023 10:04

I got my device in December 2022 and facing the same issue

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‎06-07-2023 17:10

‎06-07-2023 17:10

I am on my second fitbit charge 5 in less than 3 months, the new won starting draining the battery within a few hours, got stuck on the run mode and drained the battery completely while charging.  Does not sync with my phone, the band broke and I replaced it but this is really not the money paid for it.

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