Charge 5 battery is not holding its charge

[Ronyag69]

For the last couple if weeks i have noticed my Charge 5 battery is draining only after a few hours and I have to charge it twice a day now!

I have read all the previous issues and comments and have tried all suggestions to resolve it but still it has made no difference. It has also just past its 2 year warranty ( funny that)! Any suggestions please?

[MarreFitbit]

Hi there, @Ronyag69. Thanks for bringing this to my attention and for the troubleshooting steps you've tried. I'm sorry to hear that the battery of your Charge 5 keeps draining. I understand your concern, I will do my best to help you with this!

As a first approach, please bear in mind that as all rechargeable batteries age, they deteriorate to some extent and an older device will need to be charged more often than a new one. The best way of minimizing this effect is to avoid deep discharges of the battery. To maximize the overall life of your Fitbit device's battery, ideally keep it between 20-80%.  Many people find that a daily battery boost works best ( e.g. giving it a 15 minutes charge while you are showering in the morning).

Using features such as always-on display and GPS require more frequent charging. 

We recommend that you use the charging cable that came with your device. Note that after several hundred charge cycles, your device may need to be charged more often. If you turn on the always-on display, your Charge 5 will have a battery life of up to 3 days and if you also use built-in GPS continuously it'll have a battery life of up to 12 hours. 

Please find below some tips to best charge Fitbit devices:

• Use only genuine Fitbit charging cables
• Use only UL-certified wall chargers
• Avoid USB battery packs
• Charge at room temperature

For charging purposes, your charging cable or your base station can be plugged into any USB power source, including but not limited to:

• A computer
• A Wall A/C to USB adapter, commonly found with smartphones
• A DC to USB adapter (vehicle power port)

On a side note, please note that our products are indeed designed and made to last (this goes for each product component) however, there is not an infallible way to ensure that no issues will be present in the long run. Because of this, our Warranty Policy  is set into providing as much coverage as we can. For more information about our warranty, see fitbit.com/legal/returns-and-warranty 

[Ronyag69]

Thank you. I have tried all your suggestions but still no difference. I am aware of battery deterioration with age but I have only had my Charge 5 for 2 years. This is my second one and my previous one lasted a lot longer with no issues like this.

I am disappointed and am cobsudering purchasing another brand/model