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Charge 5 battery is quickly draining

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‎12-09-2022 04:31 - last edited on ‎01-08-2023 17:27 by Fitbit Moderator

‎12-09-2022 04:31 - last edited on ‎01-08-2023 17:27 by Fitbit Moderator

I NEED RESPONSE! my Fitbit battery is dying every 30mins! I want a replacement sent! I purchased extended warranty and how hard is it to even get a response for the replacement!

 

Moderator Edit: Clarified subject

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2 REPLIES 2

‎12-09-2022 06:12

‎12-09-2022 06:12

Hi, @Sftang sometimes this issue can be solved by restarting your Fitbit.  Instructions are here .  Please try both restart methods described in the article.

 

If that does not resolve your issue, please get in touch with Fitbit Customer Support on Contact.Fitbit.com and they will let you know your options.  (If you are in the UK, however, warranty matters can be handled at the store where you purchased your device.)

 

 

Sense, Charge 5, Inspire 2; iOS and Android

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‎12-10-2022 01:35

In response to Julia_G

‎12-10-2022 01:35

Hi Julia, thanks for the response. I am located in Singapore. And I did all the troubleshooting stated in the community platform, but to no avail, it does not resolve it.

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