Charge 5 battery is resetting to empty every time it’s removed from charger

[Ssk350]

I cannot charge my device because it turns off and resets to zero battery every time I try to charge it. It’s become unusable as a result.

[DavideFitbit]

Hi, welcome back to the Fitbit Community forums, @Ssk350. 

I appreciate all the information you provided about this issue with your Charge 5. 

I've been informed that you already contacted the Customer Support team for further assistance with this and it seems they've sent you some instructions. In this case, they will let you know how to proceed. 

See you around. 

[DawnVanRiper]

So, what are the instructions?

[Ssk350]

The Fitbit is defective and getting replaced. 

[DavideFitbit]

Welcome to the Community forums, @DawnVanRiper. 

Thank you for sharing that you're having the same inconvenience with the Charge 5. 

There are some general recommendations to improve battery life, but since the device is losing battery when connecting to the charger, I would recommend to try a three pulse restart method instead.  

If you continue to have the same problem afterwards, please make sure to get in touch with the Customer Support team so they can provide you with the next steps. Click here to get connected

See you around.