Charge 5 battery isn't lasting enough

[LLisaM]

My Fitbit battery lasted at least a week until I joined Fitbit Premium, then it lasted less than a day.  I then turned off all the various settings and cancelled the subscription - but it does not expire for 6 months and so the battery is continuing to drain rapidly.    I have reviewed all the Help guide, ensured GPS is not on continually, even now turned off Heartbeat monitoring, etc, etc.  The battery still drained from 100% to 39% overnight, and I was not even wearing it.  There was a change in battery life the day I signed up to Fitbit Premium. Can Fitbit Premium Expiry date be moved forward so I can actually use my Fitbit without the battery dying mid-walk?

Moderator Edit: Clarified subject

[LLisaM]

Fitbit have now removed Premium altogether so I didn't have to wait until the Expiry Date of the subscription

[LLisaM]

Battery still draining rapidly....   now reading the many many many posts about the Software Update and battery draining.  Software updated around same time.   Back to support desk I go....  anyone had any luck getting any support on this issue?    

[gdio53]

@LLisaM 

This sounds like a hardware issue, not a Fitbit Premium issue. What device do you have?  We can move your post to the appropriate device forum for better answers to your questions.

[LLisaM]

Charge 5.   It seems to have had battery issue after software update. 

[gdio53]

@LLisaM 

Software or Firmware?  The Charge 5 firmware caused a number of devices to exhibit rapid battery drain or become non-responsive.

I'm moving your post to the Charge 5 forum where you might get additional assistance.

[LLisaM]

Firmware then.  Thanks 

[LLisaM]

Fitbit are sending a replacement 

[gdio53]

@LLisaM 

That's good news👍