Charge 5 battery issues

[Pigsick]

A few weeks ago my watch suddenly went from 50% to 11%. After charging it started to lose charge more quickly than normal and died overnight. I charged to about 35% and wore the watch for some hours and then checked the level of charge. Miraculously it had charged to 100% without being connected to anything!!! It has continued to do this for the last week or so. 

It would seem from the community several others have had similar problems. I had hoped a recent app update may have solved the problem but it hasn't.  

Charge used to last 6 or 7 days now it's down to 3. 

Most disappointed.  

JudyW

Moderator Edit: Clarified subject

[Gr4ndp4]

Hi, @Pigsick welcome, you might find this article worth reviewing Why isn't my Fitbit device's battery charging? - Fitbit Help Center Check if any of the more frequent causes are evident, clean the back of your Charge 5, check the two pins on the charge cable puck are free (they are spring loaded) and equally proud and verify the USB socket you use is not faulty by charging something else. Try restarting your Charge 5 as demonstrated in this video  

Subject when you bought your Charge 5 you may benefit from Fitbit's return and warranty policy depending on where you are, and when & from whom you bought it. Contact "Customer Support" using the form steps 1 & 2 and use the Chat facility or better the phone for a prompt response. The agent will need the information mentioned earlier if a warranty claim is considered.

I hope this helps.

Cheers

[MarreFitbit]

Hi there, @Pigsick. It's nice to see you around the Fitbit Community Forums. Thanks for bringing this to my attention. I'm sorry to hear that the battery of your Charge 5 keeps draining. I understand your concern, I will do my best to help you with this! @Gr4ndp4 Thank you so much for your help and advice! 

As a first approach, please bear in mind that as all rechargeable batteries age, they deteriorate to some extent and an older device will need to be charged more often than a new one. The best way of minimizing this effect is to avoid deep discharges of the battery. To maximize the overall life of your Fitbit device's battery, ideally keep it between 20-80%.  Many people find that a daily battery boost works best ( e.g. giving it a 15 minutes charge while you are showering in the morning).

Using features such as always-on display and GPS require more frequent charging. 

We recommend that you use the charging cable that came with your device. Note that after several hundred charge cycles, your device may need to be charged more often. If you turn on the always-on display, your Charge 5 will have a battery life of up to 3 days and if you also use built-in GPS continuously it'll have a battery life of up to 12 hours. 

Please find below some tips to best charge Fitbit devices:

• Use only genuine Fitbit charging cables
• Use only UL-certified wall chargers
• Avoid USB battery packs
• Charge at room temperature

For charging purposes, your charging cable or your base station can be plugged into any USB power source, including but not limited to:

• A computer
• A Wall A/C to USB adapter, commonly found with smartphones
• A DC to USB adapter (vehicle power port)

[Yefgggttyhj]

I've suddenly run into the same issue.  It has always lasted close to a week until the last month or so.  Now I fully charged it yesterday, and I just got a warning that the battery is low again.  This is really strange as it is so sudden.  

[Yefgggttyhj]

So what I can see is that there is a one year warranty on these devices, and that the battery is not replaceable.  These devices are really expensive to have to throw away and replace after having bought it just over a year ago.  

[Yefgggttyhj]

And 6 hours after fully charging, it's dead.  Something is seriously wrong here.