Charge 5 battery life is too short

[SunsetRunner]

I have the fewest number of settings on my Charge 5 yet daily I'm finding I have to recharge the battery.  What happened to the 7 day battery life.  7 days is a joke.

Moderator edit: subject updated for clarity

[Odyssey13]

Hi @SunsetRunner  seven days might be if you're not using all the features. Check this article - click

[Usmc2143]

The user interface is a freaking joke!! the thing is too small and the touch too sketchy and it's a royal pita to change settings on it... too many setting options and too little space to show them. why, oh why, can't all of the settings be managed from the phone?? Right now, if i go in to the phone app and select the 5, my options are...wrist, notifications, high/low heat rte, reminders to move, main goal, and exercise shortcuts...Why can not i access brightness, volume, start or stop exercises from my phone,.... none of the options on the phone are of any use at all while i am exercising, and the watch interface is such a cluster...k, that it's useless while exercising...

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continuing, change faces, ;change brightness, change volume, etc...

Moderator edit: format + word choice 

[DavideFitbit]

Hi, welcome to the Community forums, @SunsetRunner.   

Thank you for sharing that you've been experiencing this inconvenience with your Charge 5. 

Before considering other options, please make sure that you've followed the steps provided in this article, as @Odyssey13 mentioned earlier. In addition, try to perform a restart following the steps listed here, this has been useful for other users experiencing the same inconvenience. 

If you already tried all the steps listed in this article to improve the battery life and you continue to experience the same inconvenience, I recommend that you get in touch with the Customer Support team for further assistance. The best way to get help for this problem is to chat with us online or give us a call. Click here to get connected. 

@Usmc2143 It seems that you included different suggestions in your post. I would recommend that you post these ideas (separately) in the Feature Suggestion board of the Community, since this section is regularly monitored by the team of developers. Make sure to post your idea including as many details as possible, or even a picture if possible. 

Thank you for sharing all your feedback about the device. 

Have a great day. 

[rwn]

I just got mine two days ago and I have the same issue. If they know they have this problem why are they still selling them before this issue is fixed!

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Why are you still selling charge 5 knowing there are issues among which is battery drain. I received my charge 5 two days ago and I've had to charge it twice. That's ridiculous. My charge 4 battery lasted 6-7 days. Really disappointed not only with the device but the fact they're still being sold with unresolved issues. Garmin is starting to look like a better company to buy from.

[SunshineRose389]

When you first got your charge 5 did you kill the battery to 0% and charge for 24 hrs after that? 

I did that twice with mine and found it solved the battery losing charge issue. It seems like the charge 5 battery is very much like the 1990's phone batteries. Only works properly if you kill it the first two times and charge for 24 hours after. 

[rwn]

I did a couple of restarts and fully charged and the charge seems to be holding. After two active days of hiking I'm still at 80%. I guess problem solved.

[DavideFitbit]

@rwn @SunshineRose389 Thank you for taking the time to share your experience with this and the steps that worked for you to resolve this problem. I'm sure this will be useful for other users as well. 

Thanks again for all your comments and feedback. The team continues to work to improve the quality of products and services.