Charge 5 battery life

[CRO55]

I recently (maybe 3 weeks ago) bought a Charge 5, having used a Charge 4 for several years.  What a disappointment! The battery life is less than 24 hours, and when I charge it, it wipes out the steps already taken for the day.  In today’s case, I have gone from 6,000 steps to zero.

I have tried using it in sleep mode all the time,  it makes no difference.  I get no alerts, no messages, and it is set on GOS dynamic.  So literally it is like having a watch that runs out of battery every 18 hours, and that I have to tap to get the time.  What’s the point? I am so frustrated, and beginning to wonder if I should dig out my old charge 4, with its faded screen.  Please tell me this situation will be fixed soon … 

[Bvsully]

I just reluctantly switched back to the Charge 4. I loved everything else about the 5 but too much work to keep it charged. Tried every trick posted to no avail. Deeply disappointed. 

[SunshineRose389]

When you first got your charge 5 did you kill the battery to 0% and charge for 24 hrs after that? 

I did that twice with mine and found it solved the battery losing charge issue. It seems like the charge 5 battery is very much like the 1990's phone batteries. Only works properly if you kill it the first two times and charge for 24 hours after. 

[Julia_G]

@CRO55 @have you tried giving your Charge 5 a restart?  Instructions here .  A restart can solve many problems, including shutting down any background activities that may be causing unusual battery discharge. (sometimes the restart needs to be repeated a couple of times before it works).

A restart is a much better option than letting the battery to die completely - that will restart your device, of course, but is not ideal for the battery.

I hope this helps.  Welcome to the forums!

[Bvsully]

Yes, would restart it every morning. It worked for the first couple of days and went right back to fast drain.  Disabled Spo2, gps to phone, manual display, etc. I just think with the technology of today you shouldn't have to jump through so many hoops to keep device going. It seems the tricks work for some and not others. 🙂

[Bvsully]

Didn't try this but may when I decide to give the device another go....it's in a time out for now until I have time to deal with it 😂

[gdio53]

@CRO55 

Try setting the GPS to Phone, and under Display Settings set Screen Wake to Manual.

[CRO55]

Thanks so much. I have set screen wake to manual. How do I change GPS to phone?


Sent from my iPhone

[gdio53]

@CRO55 

On the tracker, go into Settings|GPS, tap GPS to scroll though the 3 options, stop when you get to Phone.