Charge 5 battery no longer working

[asterial_]

Last March 28, I went to work with my Charge 5 dead and I assumed my battery just died. When I got home and left it alone to charge a couple of minutes (maybe 30 minutes or so), I noticed how it was so hot and the battery percentage was stuck at 17%. I unplugged it, the battery suddenly went down to 15%, and when I plugged it right back, it went down to 13%, and the same situation has been happening since then. 

I contacted Customer Service but I haven’t read back from them via email, but I got this number as my reference.

I tried pressing the button 3 times, holding down the button for 10 seconds, restarting my Charge 5, un-installing and installing the Fitbit App, but the issues are still the same. Although, it shows correct date, time, and even syncs to my device. It’s only the battery issue.

I use Fitbit almost everyday to work, since I received it around June/July of 2023. Never wore it to the beach or any event dealing with water. So, I have no idea what’s wrong with my Charge 5. Hopefully someone is able to help me with this problem.

Moderator Edit: Clarified subject and personal info removed

[Bagwan5]

Similar experience.  My Fitbit suddenly and for no apparent reason, stop charging.  It has no damage, it did not get wet.  I tried using the button on the base of the charge chord, pushing it 3 times, nothing.  The screen shows red pulsing with 1% charged then goes dead.  I charged it overnight, went through the process again, same result.  

[RiekoC]

Hello @asterial_ 

It's concerning that your Charge 5 got hot. I suspect it might have a defective battery.

I recommend that you follow up with Fitbit support again with your case #. You likely will need to be diligent in following up with them to get a timely resolution while your device is still within the warranty period. Since email tends to be the slowest for responses, consider using the chat or phone call option.

[RiekoC]

Hello @Bagwan5 

Since you've tried the recommended troubleshooting steps without success, have you had a chance to contact Fitbit support (<-- click link)?