help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Charge 5 battery not charging

ANSWERED
Replies are disabled for this topic. Start a new one or visit our Help Center.

‎04-27-2022 09:19 - last edited on ‎06-05-2022 18:30 by Fitbit Moderator

‎04-27-2022 09:19 - last edited on ‎06-05-2022 18:30 by Fitbit Moderator

Bought my first Fitbit after reading the glowing reviews. After a couple of days my battery is empty so I want to charge it. Doesn't work. I tried everything in the article on this website and watched some youtube videos. The battery indicator doesn't appear on the screen. I'm rather annoyed because this isn't a cheap product. Please help me.

 

Moderator Edit: Clarified subject

Best Answer
0 Votes
1 BEST ANSWER

Accepted Solutions

‎04-27-2022 09:35

‎04-27-2022 09:35

Hi @HankMoody  let customer support know the steps you've taken and they can offer some guidance. Phone or chat is said to be best.

https://myhelp.fitbit.com/s/support?language=en_US 

Stepping in the U.S.A. since September 2013. Android 14

View best answer in original post

Best Answer
0 Votes
5 REPLIES 5

‎04-27-2022 09:35

‎04-27-2022 09:35

Hi @HankMoody  let customer support know the steps you've taken and they can offer some guidance. Phone or chat is said to be best.

https://myhelp.fitbit.com/s/support?language=en_US 

Stepping in the U.S.A. since September 2013. Android 14

Best Answer
0 Votes

‎04-27-2022 09:59

In response to Odyssey13

‎04-27-2022 09:59

Thank you Odyssey. Customer support is sending a new charger to see if that helps. Let's hope it does. Fingers crossed.

Best Answer

‎04-27-2022 10:04

In response to HankMoody

‎04-27-2022 10:04

Wonderful news @HankMoody and thanks for letting us know. Support is great.

Stepping in the U.S.A. since September 2013. Android 14

Best Answer

‎04-29-2022 09:46

In response to Odyssey13

‎04-29-2022 09:46

Hi there Odyssey,

 

The new charger arrived today and I can charge my fitbit again! Thanks for the help!

Best Answer

‎04-29-2022 09:49

In response to HankMoody

‎04-29-2022 09:49

@HankMoody  wonderful. Glad you're going again.

Stepping in the U.S.A. since September 2013. Android 14

Best Answer