Charge 5 battery not charging

[HankMoody]

Bought my first Fitbit after reading the glowing reviews. After a couple of days my battery is empty so I want to charge it. Doesn't work. I tried everything in the article on this website and watched some youtube videos. The battery indicator doesn't appear on the screen. I'm rather annoyed because this isn't a cheap product. Please help me.

Moderator Edit: Clarified subject

[Odyssey13 · Accepted solution]

Hi @HankMoody  let customer support know the steps you've taken and they can offer some guidance. Phone or chat is said to be best.

https://myhelp.fitbit.com/s/support?language=en_US 

[HankMoody]

Thank you Odyssey. Customer support is sending a new charger to see if that helps. Let's hope it does. Fingers crossed.

[Odyssey13]

Wonderful news @HankMoody and thanks for letting us know. Support is great.

[HankMoody]

Hi there Odyssey,

The new charger arrived today and I can charge my fitbit again! Thanks for the help!

[Odyssey13]

@HankMoody  wonderful. Glad you're going again.