Charge 5 battery not holding charge

[Teresamu]

Have tried all fixes. My Battery is discharging rapidly.

Moderator edit: clarified subject.

[ManuFitbit]

Welcome to the forums @Teresamu. 

Thank you for sharing the inquiry regarding your Charge 5 and for trying to fix it on your own. Sorry to know that you are having this difficulty.

Please confirm that you have followed the steps listed in this help article: Can I extend my Fitbit device's battery life?

[Teresamu]

Yes I have. Battery life decreased very suddenly. Not due to settings which had not been changed

Sent from my iPad

[bbunge]

My Charge 5 goes for a week before I have to charge it. One thing that helps is to set the GPS to Phone as using the internal GPS drains the battery quickly. My Charge 5 is over three years old.

[RiekoC]

Hello @Teresamu 

When my Charge 5 started having rapid battery loss, I restarted and recharged my device multiple times over several days. As soon as I saw a rapid drop in battery, I restarted my Charge 5 and put it on the charger until it was back to 100%, often doing this multiple times in a day. Eventually, this process got my device "unstuck" and the battery went back to lasting 6-7 days. Although there's no guarantee that this will work for you, it might be worth a try.