Charge 5 battery resets to 1% after removing it from the charger cable

[SunsetRunner]

Hi, I’ve just started experiencing the following problem. I fully charged it, and then about an hour later I noticed it was flat. I charged it back to 100% but as soon as I remove it from the charger it switches off. When I put it back on charger, it powers up and starts again at 1%. I’ve tried doing the x3 button resets within 8 seconds on the cable but it goes back to 1% each time. It is currently unusable.

[exsharaen]

Do you by any chance have the firmware 194.91? In any case, try contacting the support, maybe the battery is faulty.

[SunsetRunner]

It does have the 194.91 update. It was working fine before, with a charge lasting about 6 or 7 days, so it seems a bit weird that it is suddenly not holding any charge at all. My Inspire 2 which is much older is still holding its charge.

[exsharaen]

In case you haven't read the forum, 194.91 update causes battery drain problem to lots of C5 devices, mine included. Your best bet for now is contacting support; if yours is still under warranty, they will replace it for free, if not, they'll offer 50% discount to a newer device (C6 if I'm not mistaken).

[SunsetRunner]

Thanks. I hadn’t read it. In my view, if it’s their update that has caused my device to fail they need to fix it or replace it free of charge. I’ll make a complaint and see what happens - I’ve had it now for nearly 2 years so I guess it’ll be out of warranty. I’ll cancel my subscription and delete my account if I find their service unsatisfactory.

[SunsetRunner]

**UPDATE**
I contacted support via Facebook as I couldn’t find any other way, and they have said I can get a replacement free even though I am out of warranty (due to something I qualified for - a one time offer). 

let’s hope that get a fix for the remaining charge 5s out asap

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Wow - been trying to get hold of customer support and it seems that living in the UK means I can’t actually get hold of a real person. Super disappointed and frustrated. I’ve no choice but to cancel my subscription and delete the app. I won’t be touching Fitbit or a Google product after this fiasco.