Charge 5 battery won't hold a charge

[DamianPhils]

I've had my Charge 5 for less than 2 months and now it won't charge.

The first problem started a couple of days ago when the screen wouldn't function correctly. Restarted the device and everything was fine.

Then today it was dead. I charged it to 99% and then discovered it still wouldn't operate. Tried charging again and now it won't go past 1%.

What's the problem here and how can it be fixed? Does the device need to be replaced? I

[Julia_G]

Hi, @DamianPhils , for trouble shooting a battery that won’t charge please see this help article . Pay especial attention to cleaning instructions for your device, as debris can build up around the charging points interfering with efficient charging.

If none of the tips in that article seem to solve your issue, it is time to get in touch with Fitbit Customer Support .  Be sure to tell the the troubleshooting steps you have already tried, as that will save time.

Good luck, and let us know how it goes.