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Charge 5 battery won't last longer than 1 hour

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‎08-10-2022 10:01 - last edited on ‎08-11-2022 07:52 by Moderator Alum

‎08-10-2022 10:01 - last edited on ‎08-11-2022 07:52 by Moderator Alum

After the update my Charge 5 battery won't last longer than 1 hour. Already did the tips to make battery last longer. Un-sync from phone reconnected, checked to make sure Charge 5 has the latest and I've restarted the device multiple times.

 

 


Moderator edit: subject updated for clarity

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‎08-11-2022 07:52

‎08-11-2022 07:52

Hello, welcome to the Fitbit Community forums, @Damienj21. 

 

Thank you for sharing that you've been experiencing this inconvenience with your Charge 5 and that you already tried a few troubleshooting steps.  

 

In this case, since you already tried the restart procedure or the steps to improve battery life in general and you continue to experience the same problem, I recommend that you get in touch with the Customer Support team for further assistance with this. They will let you know how to proceed. 

 

The best way to get help for this problem is to chat with us online or give us a call. You can click here to get connected.

 

See you around. 

Davide | Italian and English Community Moderator, Fitbit


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