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Charge 5 become unresponsive after trying to complete the FW update

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‎01-05-2024 03:28 - last edited on ‎01-05-2024 05:16 by Fitbit Moderator

‎01-05-2024 03:28 - last edited on ‎01-05-2024 05:16 by Fitbit Moderator

Followed the update process. Device was connected to the charger and was sitting next to my phone as per process steps. An hour later, no update. My device worked just fine until1/4/2024 when I had to charge due to low battery. The disappointment continues, this brand has gone downhill.

Moderator Edit: Clarified subject

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‎01-05-2024 05:19

‎01-05-2024 05:19

Hi there, @frs2828. Thanks for stopping by in the Fitbit Community Forums. It's sad to hear about the inconveniences with your Charge 5. I understand how you must be feeling. I'll do my best to help you with this. 

If your Charge 5 is still stuck on the firmware update, please see Why can't I update my Fitbit device?

If you're getting any error message or you see any odd behavior on your Charge 5, please provide me with as many details as you can so I can go from there. 

Maria | Community Moderator, Fitbit


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