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Charge 5 black screen after swimming

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‎12-26-2022 18:15

‎12-26-2022 18:15

After swimming laps today my Fitbit Charge 5 has gone black, and won’t respond to charging, or rebooting via the charge cable… I’ve swum once before with it, and no problems… any tips? 

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‎12-26-2022 22:49

‎12-26-2022 22:49

only option is to contact customer support.

this seems to happen quite often (happened to me as well today), see here

https://community.fitbit.com/t5/Charge-5/Charge-5-dead-after-swimming/m-p/5126306#M13270

 

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‎12-27-2022 00:01

In response to EmilyBronte

‎12-27-2022 00:01

Argh! Thanks for the link (depressing as it is!)… will contact customer support.

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