Charge 5 black screen but vibrating

[SunsetRunner]

Since I arrived on my holiday destination (Panama),, my fitbit has been having issues. It already stopped working two nights ago, while the battery was still 28% (usually that gives me 2 more days).

This morning I woke up and the screen was black. I synchronised with my phone and the battery is 57%. I put it on the charger and have tried multiple times to restart it (3 times pushing the button and waiting), and I can feel it vibrate every 3 times and then after a couple of seconds again, but the screen stays black. 

Does anyone have a different suggestion to try?

Ps. I tried to contact the 24/7 chat function, but that doesn't work on my phone either, and I tried two different browsers. It asks the question: hello, how can I help?

But I am unable to select or type anything.

[DavideFitbit]

Hi, welcome to the Fitbit Community forums, @SunsetRunner. 

Thank you for sharing all these details about the inconvenience you've been having with your Charge 5 and for confirming that you already tried a few troubleshooting steps. 

I've been informed that you were eventually able to get in touch with the Customer Support team for further assistance with this and it seems they've sent you some instructions. In this case, they will let you know how to proceed. 

See you around. 

[RikaZ]

I have exactly the same situation. The live chat is the same here. couldn’t send any text.

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My charge 5 is only several months old. This afternoon the screen is out but still vibrating and I tried several times restarts with the charging cord, it vibrated but screen still black. 

[TrainerAdrian]

Same here. I try and change the clock face and the loading bar shows up but then it goes black again.

[DavideFitbit]

Hi, welcome to the Fitbit Community forums, @RikaZ @TrainerAdrian.

Thank you for sharing that you've been experiencing the same problem with your Charge 5 and for confirming that you already tried a few troubleshooting steps. 

In this case, if you already tried the three pulse restart method or changing the clock face option and you continue to experience the same problem, it would be necessary to continue the assistance process with the Customer Support team.

I've been informed that you already contacted them further assistance with this. In this case, they will let you know how to proceed. 

See you around.