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Charge 5 black screen issue - reset procedure not working

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‎05-05-2022 22:26 - edited ‎05-05-2022 22:29

‎05-05-2022 22:26 - edited ‎05-05-2022 22:29

Hello, I have an issue with my Charge 5 after I used it for couple of minutes in a swimming pool. For some reasons the screen is dead and the reset procedure of clicking the button on the charge cable 3 times is not working. The fitbit app can still see the charge 5 and I can synch the data. But the screen is always black. 

Any idea what to do, other than ask for a replacement?

Thanks and have a good one

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‎05-06-2022 06:16 - last edited on ‎01-20-2025 08:58 by Fitbit Moderator

‎05-06-2022 06:16 - last edited on ‎01-20-2025 08:58 by Fitbit Moderator

Hi, I appreciate all the information that you've shared about this inconvenience with your Charge 5 and for confirming that you already tried the restart procedure, @Dany3R9. 

I've been informed that you already contacted the Customer Support team for further assistance with this and it seems they've sent you some instructions. In this case, they will let you know how to proceed. 

See you around. 

Davide | Italian and English Community Moderator, Fitbit


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