Charge 5 black screen- no ”green light”

[Malwenn]

Bought My Fitbit 6 months ago. Yesterday the screen went black and there’s no green light on the Back of the device  

I’ve tried the troubleshooting whit tapping three times. I can feel it vibrating when I tap and once a couple of seconds later. But there’s no Fitbit-logo showing. 
Also tried changing the clock in the app. It wasn’t helpful. 
Now I deleted the unit - which probably was stupid… What do I do now??? 

[DavideFitbit]

Hi, welcome to the Fitbit Community forums, @Malwenn. 

Thank you for sharing that you've been having this inconvenience with the Charge 5 and that you already tried all the steps shared in the forums. 

I've gone ahead and sent your information to the Customer Support team for further assistance with this, so you should be getting a reply soon. Please keep an eye on your inbox. 

See you around in the Community. 

[Cecil7014 · Accepted solution]

I bought my charge 5 3/12/22 and today this happened to me. Do I have any recourse besides buying a new one?

[Malwenn]

Hi! I got excellent help from Fitbit and they send me a new one. So contact them and see what they can do to help you. 

[DavideFitbit]

Welcome to the Fitbit Community forums, @Cecil7014.  

Thank you for confirming that you experienced a similar issue with your Charge 5. 

I've been informed that you already contacted the Customer Support team for further assistance with this. In this case, they will let you know how to proceed. 

@Malwenn That's great news, thanks for sharing this update!