help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Charge 5 black screen, reset failed, won't connect to app

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎10-29-2022 11:05

‎10-29-2022 11:05

I've tried all the suggestions regarding resetting, disconnecting/reconnecting bluetooth, and my charge 5 seems to be totally dead.  I can feel it vibrate when I attach to charger, but screen stays black.  I was trying to chat with support but can't get that to work either.  Help!

Best Answer
0 Votes
1 REPLY 1

‎10-29-2022 13:41 - last edited on ‎08-25-2024 09:59 by Fitbit Moderator

‎10-29-2022 13:41 - last edited on ‎08-25-2024 09:59 by Fitbit Moderator

@LisaBurk Sad to hear that.

As your Charge 5 vibrates when you attach it to the charging cable, I don't think it has a battery related issue. But most likely your Charge 5 is faulty.

Try contacting the Support Team using Twitter, which is often reported by users to be the best way to reach Support:
Get Support (fitbit.com)

I'll keep my fingers crossed. 🤞

Stefan
Charge, Charge HR, Blaze, Versa, Versa 2, Charge 5, Charge 6, Versa 4, Aria, Aria 2, Pixel 4a, Pixel 7
Best Answer
0 Votes