Charge 5 black screen

[SunsetRunner]

I bought my wife a Charge 5 December 2021 . It’s been fine and poof screen went black won’t charge won’t work at all. I contacted cust service they can see when I bought it although I have emails from Fitbit when it shipped . It’s very frustrating to deal with these people I think I’ll just switch to Apple after buying 10 of these . Help !!! 

Moderator edit: format

[DavideFitbit]

Hi. welcome to the Community forums, @SunsetRunner. 

I appreciate all the information that you've provided about this inconvenience with your Charge 5 device. 

In case there's any problem related to the battery not charging properly, please make sure that you've followed the steps provided in this article: Why isn't my Fitbit device's battery charging? 

In addition, there are some general recommendations that are usually helpful with any type of display issues. Please try these additional steps that have been useful for other users:  

1. Complete the 3 pulse restart procedure method using the charging cable.
2. Please sync your device in the Fitbit app. 
3. If you  can't sync:
   • Remove the device in the Fitbit app.
   • Uninstall and reinstall the Fitbit app.
   • Set up the device again.
4. If it's still unresponsive, please try changing the clock face as well and check if you're able to see anything on the display. 

In case that you're having trouble to get in touch with the Customer Support team, I would also recommend that you contact them via chat or to call them directly for a faster response. You can click here to get connected. 

Thanks again for sharing all your feedback and comments. Let me know if you continue to experience the same problem after all the steps suggested.