Charge 5 black screen

[ajaysharma7016]

Charge 5 not functioning

The screen is gone black and is life less 

Please help

Moderator edit: clarified subject/format 

[SallyOz]

Reboot. I’ve done this SO many times. It’s the only advice Fitbit support gives. 
google reset - it gives step by step. 
plug your recharge cord in and attach your charge 5. Turn it on. There is a small button on the cord where it attaches to the power. Press it 3 times. You’ll feel a tiny vibration. Then the Fitbit logo appears. There is a soft reset button on the screen (but for that you need the screen to be working). 
I have found they are not waterproof. Water lock doesn’t work. Moisture will give you the ‘add card’ screen and then black out. A hairdryer helps. 

[RiekoC]

@ajaysharma7016 

I suggest that you contact Fitbit support. They will walk you through a series of troubleshooting procedures. Once they confirm that none of the procedures returns your device to normal operation and if it's still under warranty, they should send you an offer to replace the tracker/pebble or a discount on a different Fitbit. If your Charge 5 is no longer under warranty, from what I've read they should send you a discount to replace your device. Note: the discount is on the full price even if the device is on sale in the Fitbit store. 

This is what I had to do when the screen on my 6 month old Charge 5 became non-responsive shortly after I updated the firmware. So far, my replacement is working fine even after updating the firmware.