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Charge 5 black screen

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‎06-04-2023 13:44 - last edited on ‎06-08-2023 11:42 by Fitbit Moderator

‎06-04-2023 13:44 - last edited on ‎06-08-2023 11:42 by Fitbit Moderator

I got my first Fitbit, a Charge 5, for Christmas 2021.  About November 2022, it went out (black screen with intermittent lines).  Fitbit replaced it.  A couple of days ago, the second one went out.  It will not charge, sync, or reset.  I just got done chatting with customer service.  There is not a year warranty on each device.  They just finish out the first year warranty with the second device.  I didn't abuse either of the devices.  I'm not sure what happened but I'd like to own a device that lasts longer than 6-9 months.  I'll not be buying another Fitbit product.

 

Moderator edit: updated subject for clarity. 

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1 REPLY 1

‎06-07-2023 16:10

‎06-07-2023 16:10

Same here. I got fitbit because it is basic and cheap. Well treated, did not put it into the water, basic activities. Five watches between the three of us broke after 12 months. No more. 

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