Charge 5 black screen

[Offblue]

• So I was using my fitbit charge 5 at the gym on Monday. Turned it only weightlifting mode as I always do and left it alone. Went to check my heart rate and the screen didn't respond. Figuring the battery might have died I charged it when I got home, waited a few hours and went back and still nothing. 

Googled to troubleshoot possibilities, ive tried pushing the button on the charging cable 3 times within a few seconds, no reposne. I've held the button for 20 - 30 seconds, no response. When the cable meets the back of the charge 5 it doesn't even vibrate. I don't know what else to do.

• And no I didn't smash it accidentally haha.

[EstuardoFitbit]

Hey @Offblue, it is nice to see new faces around! 

Thanks a lot for outlining the steps you've already taken; I truly appreciate it! Let me try to help you out!

Let's start by wiping the back of the device with some fresh water and a toothbrush. You also need to clean the pins on the charging cable carefully with a cotton swab and rubbing alcohol.

Once you've done that, let it charge for a couple of hours (1 or 2).

[Offblue]

Did what you recommended, wiped the lense and cleaned the charging connectors. Left it on charge over night, still unresponsive, tried the 2 reboot steps again, nothing.

I checked my fitbit app and the last sync data it had was from Monday around the time these issue started. It recorded that the battery was at 93%.

[gorser44]

My Fitbit Charge 5 is doing the same, completely unresponsive after a charge and not responsive to any reset instructions I have found. No buzzing, no screen, will not connect to the app, nothing. I'm interested to see what you get for a response.

[GWLT1974]

Hey there!

I've done all this also and all I have for my troubles is a black screen, and a red dot on the reverse (solid red light, not flashing). Otherwise exact same experience - suddenly went blank, I let it discharge completely, then charged it overnight, doesn't respond to the cable, or the cable button, nothing.

For info: firmware 57.20001.188.58

This is my second Charge 5, a replacement for one that had the same issue!

[Slvr951]

My charge 5 is doing the exact same thing as GWL1974, I think it just died a quick death. From working normally to completely dead In one week.  I'm going to try the amazfit, this has happened too many times with multiple fitbit charges for me.  Sad.  

[SunsetRunner]

Same happened to mine this evening!

[carolsiek]

My Fitbit Charge 5 is doing the same, have the same issue, completely unresponsive  and not responsive to any reset instructions I have found. No buzzing, no screen, will not connect to the app, nothing. the instraction you don't help. Have you other proposals? tanks for helping us

[EstuardoFitbit]

Here's the corrected version of your text:

Hey everyone, it's nice to see new faces around!

I'm truly sorry for any inconvenience this has caused you. My team and I are ready to start working with you to get you back on track!

I can see some of you have already contacted our support team and are handling the situation with them. For those who haven't yet and are still experiencing the issue, please make sure you've completed the steps suggested at the beginning of this thread.

If you've done so, please feel free to get in touch with our support staff by clicking here.