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Charge 5 black, won’t restart, got hot, won’t connect

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‎08-19-2022 16:43 - last edited on ‎10-04-2022 09:44 by Fitbit Moderator

‎08-19-2022 16:43 - last edited on ‎10-04-2022 09:44 by Fitbit Moderator

My Charge 5 suddenly stopped. It’s black.  It won’t restart from the cord. For a while the logo flashed.  It got very very hot when I had it on the charger.  It won’t connect to my phone. I loved Charge 3 and 4 but this one isn’t lasting at all. 

 

 

Moderator edit: updated subject for clarity. 

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3 REPLIES 3

‎08-20-2022 01:55

‎08-20-2022 01:55

Same thing has happened to me. Watch feels hot bit no activity at all

Best Answer

‎08-23-2022 04:50

In response to louisehr

‎08-23-2022 04:50

  • It happened to my husbands Charge 5 the same day.  We still don’t have them back. I did talk to them. They were concerned about overheating but didn’t explain the crash. 
Best Answer

‎10-04-2022 09:45 - last edited on ‎03-31-2024 10:11 by Fitbit Moderator

In response to Smortie50

‎10-04-2022 09:45 - last edited on ‎03-31-2024 10:11 by Fitbit Moderator

Thank you for sharing your experience.

If the issue persists, please get in touch with our Support team.

Andrea | Community Moderator, Fitbitp>

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Si te gustó mi respuesta regálame un Kudo. Si tu pregunta fue resuelta Acepta la solución 🙂
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