Charge 5 blank screen and battery draining quickly

[BrendanF]

Hi, My Charge 5 is about 2 years old.  The screen is blank and it discharges in less than two days.  Full details:

• Charge 5 started buzzing continuously for about 5 minutes. (Approx 3 weeks ago.)
• Screen went blank, it would not sync and it did not appear to charge.
• Used the re-start with the button on the charge cable.  It buzzed once or twice, but screen still blank.
• It synced in the middle of the night when it was fully charged, but would not sync when I wore it.
• It still recorded steps, but not very accurately.  It seems to sync itself only once or twice in the 36 hours or so that it has charge.
• Did re-start again and fully charged it.  Then managed to sync and changed screen clock appearance via phone, but Charge 5 screen remained blank.
• Did re-start again.  Screen still blank.  Difficult to get it to sync.  Loses charge in about 36 hours.

Is the battery pining for the fjords or making like a dodo?

Is the screen broken?

What can I do to fix it, if anything?  Or is the only fix to throw it away and get a new one?

Moderator Edit: Clarified subject

[FatimaFitbit]

Hi there @BrendanF!

A warm welcome to the Fitbit Community!

Thank you so much for letting us know that the screen of your Charge 5 remains black and that the battery is draining too quickly. Thanks for all your efforts before posting here too!

Since you have tried the steps and your Charge 5 still doesn't work, I need more information from you, which is best shared privately. I am sharing a link to a form for you to fill out here.

This form is for you only, so let me know when you have completed it.

[BrendanF]

Hi, Sorry - I missed the bit about letting you know when I have completed it. I did so over a week ago.  I was not able to add much, if any, information to that already given above.  Let me know if you want any more information and I will see what I can do.

FYI - My Charge 5 has not synched for over a week now and I have been charging it every few days.  The screen remains constantly blank.  I believe that the steps and other information that is being recorded in the app on my phone is coming from the phone or another app, rather than from the Charge 5.  This has to be the case because I have not bothered wearing my Charge 5 since four days ago, but the phone app still recorded information for the last four days.

Cheers.