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Charge 5 blank screen and it won't connect

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‎05-04-2025 11:33 - last edited on ‎05-05-2025 09:38 by Fitbit Moderator

‎05-04-2025 11:33 - last edited on ‎05-05-2025 09:38 by Fitbit Moderator

I have my Fitbit since November 2023. It’s the 5th Fitbit I have bought. Now it has stopped working. Tried all the fixes suggested but now I just get blank white rectangle on screen and Fitbit won’t connect to app on my phone. Can you help please? 

Moderator Edit: Clarified subject

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‎05-05-2025 09:41

‎05-05-2025 09:41

Hi there, @maryswim. Welcome to the Fitbit Community Forums. Thanks for bringing this to my attention and for the troubleshooting steps you've tried. I'm sorry to hear that your Charge 5 is not responding. I understand your concern, I will do my best to help you with this!

Since all the steps you tried didn't work, you have a Charge 5 and report it's not connecting and it has a blank screen, I need additional information from you that would best be shared privately. I’m sharing a link to a form for you to fill out so we can look into this further. 

This form is only meant for you to use, so let me know once you’re done. Click here to get access to it. 

Maria | Community Moderator, Fitbit


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