Charge 5 blank screen but still working

[HellPapuff]

My charge 5 screen stopped working, i can still synchronize with my phone, it still monitoring but i don't have access to the watch app itself

I tried resetting by pressing 3 time on the button of the charger and i feel the watch buzzing telling me it has reset but still nothing on the screen

I also tried changing the clock face and again i get the vibration telling me its done but still nothing on screen

I read around the forums and that seems to be the usual two fix so i don't know what to do now, its still monitor my heartbeat so its not totally unusable but lot less useful never the less

Any other suggestion about this one?? seems like a common occurrence...

[AndreaFitbit]

Thanks for getting back to us and for letting me know that your replacement works properly @McSpenceR.

Updating is up to you but we recommend do it. 

Have a lovely day! 

[bmoc6923]

I’m having the same problem as everyone else. I have tried restarting it, change the clock face and everything else. Still has not fixed my problem 

[Loosing007]

Contact fit fit mine had to be replaced

[AndreaFitbit]

Welcome to the Fitbit Community, @Loosing007. Thank you for letting us know about the steps you have followed in order to remove your Charge 5 black screen.

I went ahead and created a case on your name. A customer support representative will contact you soon. 

Thank you for your advise @Loosing007. 

[Loosing007]

My new one is good now.  

[AndreaFitbit]

Thanks for getting back to us @Loosing007. 

I'm glad to hear that your new Charge 5 is good now. 

Have a nice day.