Charge 5 blank screen

[REITER83]

My charge screen went black you can feel it when it connects to charger but no screen 

Moderator Edit: Clarified subject

[RiekoC]

@REITER83 

I suggest that you contact Fitbit support. They will walk you through a series of troubleshooting procedures. Once they confirm that none of the procedures returns your device to normal operation and if it's still under warranty, they should send you an offer to replace the tracker/pebble or a discount on a different Fitbit. If your Charge 5 is no longer under warranty, from what I've read they should send you a discount to replace your device. Note: the discount is on the full price even if the device is on sale in the Fitbit store. 

This is what I had to do when the screen on my 6 month old Charge 5 became non-responsive shortly after I updated the firmware. So far, my replacement is working fine even after updating the firmware. 

[MarreFitbit · Accepted solution]

Hi there, @REITER83. Welcome to the forums. Thanks for the details provided in your post about the issue with your Charge 5.

Please restart your Charge 5 as suggested here How do I restart my Fitbit device? If the restart doesn't work try to change your clock face. If this fixes the issue, you can change your clock face back to the original clock face. 

If the above doesn't work, please follow @RiekoC's advice and chat with us online or give us a call. Click here to get connected.