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Charge 5 blank screen

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‎04-05-2023 21:01 - last edited on ‎04-06-2023 11:05 by Fitbit Moderator

‎04-05-2023 21:01 - last edited on ‎04-06-2023 11:05 by Fitbit Moderator

My charger 5 has a black screen and cannot get it to sync. Contacting the warranty Allstate is a nightmare. I get so far and they hang up or we get disconnected. Call back and ask for the same person and don’t get they. How do I replace or get another 

 

 

Moderator Edit: Clarified subject

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‎04-06-2023 03:32 - last edited on ‎08-21-2024 09:02 by Fitbit Moderator

‎04-06-2023 03:32 - last edited on ‎08-21-2024 09:02 by Fitbit Moderator

Welcome to the Fitbit community, @Jankeg7!

Sad to hear about your failed attempts getting support to solve your issues with your Charge 5. I'd suggest having a look here to see what might apply to your device not being able to sync:

Why won't my Fitbit device sync? 

If none of those will fix your issues, I'd suggest contacting Fitbit support via Twitter as some users have reported that this will be the easiest way:

Fitbit Support Contact 

Stefan
Charge, Charge HR, Blaze, Versa, Versa 2, Charge 5, Charge 6, Versa 4, Aria, Aria 2, Pixel 4a, Pixel 7
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