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Charge 5 blank screen

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‎08-02-2023 08:27 - last edited on ‎08-02-2023 10:36 by Fitbit Moderator

‎08-02-2023 08:27 - last edited on ‎08-02-2023 10:36 by Fitbit Moderator

My Fitbit began acting weird where the screen went white and did not always display. However it vibrated when I received notifications. The screen started working again, and now the screen is totally blank and black. It still vibrates for notifications though. I’ve tried syncing, checking for updates, and restarting but nothing is working. 

Moderator Edit: Clarified subject

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4 REPLIES 4

‎08-02-2023 10:37

‎08-02-2023 10:37

Hello there, @scohen2016. Welcome to the Fitbit Community Forums. Thanks for stopping by in the Fitbit Community Forums. 

Please restart your Charge 5 as suggested here How do I restart my Fitbit device? If the restart doesn't work try to change your clock face. If this fixes the issue, you can change your clock face back to the original clock face. 

Maria | Community Moderator, Fitbit


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‎08-02-2023 12:27

In response to MarreFitbit

‎08-02-2023 12:27

Hi there. Neither of these fixed the issue. It still is a blank screen.

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‎08-02-2023 12:39

In response to scohen2016

‎08-02-2023 12:39

Sorry but welcome to the club and realize you are not alone! There are a whole bunch of us here with the same issue for a while now. They will tell you to restart it but I have not seen one case where this actually worked. 

Maybe we should start a therapy group or something? 

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‎08-02-2023 20:10

‎08-02-2023 20:10

Same issue- my device is only a few months old. It just went blank. 

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