Charge 5 blank screen

[atuld321]

Hi all,

I am having black screen on my fitbit charge 5, its charged can see over app, I have restarted using charger method 3*x time nothing shows up,

On the back I am seeing Green flashing light, my clock is correct on the app,

Need more help

Moderator Edit: Clarified subject

[ManuFitbit]

Welcome to the community @atuld321.

Thank you for sharing the inquiry regarding your tracker. 

I've been informed that you already contacted the Customer Support team for further assistance with this. In this case, they will let you know how to proceed. Please, keep an eye on your Inbox.

[MJS-C4]

I responded to someone’s post about black screen, stating that I too have this problem - can you find my reply and let me know what I need to do?

[RiekoC]

Hello @MJS-C4 

According to your profile, you have only 1 post showing, which would be this one. 

In regard to your non-responsive screen, the first recommended troubleshooting step is to restart your device. You'll need to use the charging cable that came with your Charge 5. Click here for more detailed instructions on: How to restart the Charge 5

Another troubleshooting step is to try changing the clock face. This has worked for some users. Click here for instructions on: How to Change the clock face This step sometimes will get your device "unstuck" and back to working normally. If it works, you can change back to the clock face you prefer.

It may take several tries at restarting and changing the clock face before determining that the recommended troubleshooting doesn't work. If these troubleshooting steps aren't successful in getting your Charge 5 screen to respond, the next step is contacting Fitbit support. 

[MJS-C4]

Thank you for your suggestions.  Is there a way to change the clock face from the app?  All I can get on my Fitbit is a black screen.  

[RiekoC]

Hi @MJS-C4 ,

You use the Fitbit app to change the clock face. Click on this link for step-by-step instructions: How to change Charge 5 clock face