help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Charge 5 blank screen

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎05-22-2024 07:45 - last edited on ‎05-22-2024 08:07 by Fitbit Moderator

‎05-22-2024 07:45 - last edited on ‎05-22-2024 08:07 by Fitbit Moderator

What happened to my FitBit?  Circle X appeared around 1720 (East Coast) yesterday, then went blank around 2030.  As of this morning, sync has been lost with my Android as well.   Been with this brand for over six years (this is a second failure) and all I'm told by the product support team is to clean the cord and the back of the tracker with a toothbrush?  🙄


Moderator Edit: Clarified subject

Best Answer
0 Votes
2 REPLIES 2

‎05-22-2024 08:08

‎05-22-2024 08:08

Hi there, @Spectre. Thanks for stopping by in the Fitbit Community Forums. I'm sorry to hear that your Charge 5 screen is not working. I understand your concern, we're here to help you! 

I've seen you contacted our Support Team just right after posting here and they've already assisted you. If you have any questions regarding the outcome of your case, please don't hesitate to reach out to our team again. Since you already have a ticket open with them it'd be easier to continue the follow up on this matter with them directly. Thanks in advance! 

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...
Best Answer
0 Votes

‎05-22-2024 09:29

In response to MarreFitbit

‎05-22-2024 09:29

I'm not aware of any "ticket" with the support team you mentioned.  Beyond the toothbrush-cleaning of the power cord and the back of the tracker I've heard nothing else.  We'll never make it to Mars this way...😎

Best Answer
0 Votes