Charge 5 blank screen

[Linda0060]

I’ve had my charge for for about two years with no issues. It suddenly stopped working altogether. Have tried to reset etc but my phone won’t connect on Bluetooth. I feel the vibration when pressing the button 3 times but the screen remains blank. Has there been an update that has caused this?

[Julia_G]

Hi, @Linda0060 , if you feel the vibration when you press the button 3 times that indicates that the restart was successful.  It is not clear from your post whether your Charge 5 is still connected with your Fitbit account.  (To find out, please log in to your Fitbit app, and on the opening Today screen please click the small icon top left (smart watch and phone icon).  On the next, devices screen, you can check whether the Charge 5 is still connected to your account.

If it is, that could be good news!  If your blank screen Fitbit is still attached to your account then the fix is (with good luck and a following wind!) to change the clock face.  You do that in the app (where you are already logged in).  Instructions are here .

If your Fitbit is no longer attached to your account you will not be able to change the clock face, and a restart has not restored your screen, then your only other option is to let the battery die completely, recharge, and try again, and if that fails the next step is to call Fitbit Customer Support.

The same is true if your Fitbit is still attached to your account but changing the clock face did not restore your screen.  You will also need to call support.  You can reach them on contact.fitbit.com .  It is worth that knowing that even if your Fitbit is no longer under warranty, it can be worth contacting Support as they are often able to offer a substantial discount to loyal customers looking to upgrade their device.

Good luck!