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Charge 5 broke won't charge or hold charge

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‎08-21-2022 06:34

‎08-21-2022 06:34

I used my Fitbit on last Thursday, and it ran out of a charge. When I went to recharge it, itonly went up to 62%. It then would immediately die after I took it off the charger wire. 

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‎08-24-2022 09:57

‎08-24-2022 09:57

Hi, welcome to the Fitbit Community forums, @Roco86. 

 

Thank you for sharing all these details about the inconvenience you've been having with your Charge 5. 

 

I've been informed that you already contacted the Customer Support team for further assistance with this and it seems they've provided  you with some instructions. In this case, they will let you know how to proceed. 

 

See you around. 

Davide | Italian and English Community Moderator, Fitbit


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