Charge 5 can not connect to Galaxy Z Flip 4.

[mmishka]

I updated firmware of my Charge 5 to last and updated firmware of my Galaxy Z Flip 4 to december security patch, but tracker can not connect to phone. I waiting more then week at this time i tried another trackers of Huawei and Xiaomi and the trackers had connected to my phone without problem. At the end i connected Charge 5 to my tablet Galaxy Tab S7 without problem. I see everything  can work with my phone, except Charge 5 and Charge 5 can work with everything, except Flip 4. What is going on? Must i drop Charge 5 and maybe all products of Fitbit? How many time will i wait for solution of the problem?

[Julia_G]

Hi, @mmishka , Fitbit has identified an issue syncing devices running Android 13.  They are working on a fix and it is expected in “early 2023”.  Please make sure your Fitbit app is kept up to date to make sure that you have the fix as soon as it is available.

In the meantime you can continue to use your Fitbit tracker syncing via your tablet.   It should continue to work properly to track your activities etc.  unfortunately until it is able to connect properly to your phone you will not be able to get notifications on your Charge 5.

[ChoSmile · Accepted solution]

@mmishka if your phone is SM-F721B ( B model ) - check for Samsung firmware update ...VL9 fix the problem.

[mmishka]

Thanks, it's newest update, i'll try it.

[DavideFitbit]

Hi everyone, thanks for sharing that you've been having this inconvenience to sync your device after the Android 13 update.  

This is an ongoing issue that other users have been experiencing for the past few weeks. Please know the our team is working on a fix which will be released in early 2023. In the meantime, you can find more information and updates about this specific issue here. 

See you around in the Community. 

[mmishka]

@ChoSmile Thank you, it's helped.

[Danimama]

if your phone is SM-F721B ( B model ) - check for Samsung firmware update ...VL9 fix the problem.

[SCeagle]

By "early 2023" how long are talking about?  A day, a week, a month?  This is kind of ridiculous. 

[Steve_t100]

Months lol

[Aye2Ayw]

My Flip 4 got an update today (1/6/23) and my Charge 5 now sync's to my phone!

[DavideFitbit]

Hi everyone, thanks for taking the time to share your experience with this. 

As some of you mentioned earlier, Samsung has released a new update that has been helpful for many users to resolve the problem to sync with Flip and Fold models. Make sure to update your Samsung device to the latest OS version available. You can find more information about this issue here. 

See you around in the Community. 

[ZenZenTraveler]

I found that Fitbit does not prioritize making their devices work with Android devices, particularly samsung. Samsung makes all specs available to companies like Fitbit and it's up to Fitbit tech team to push out updates to their watches. If bluetooth is compatible it shouldn't make a difference however for some reason with Fitbit it does. As I get a new phone approximately every 18 months I repeatedly find my Fitbit devices are unable to connect with Samsung. Because of this I do not purchase any Fitbit assets any longer and instead elect for other motion tracker devices. You may wish to consider doing the same.

[DavideFitbit]

@ZenZenTraveler Thanks for sharing all your feedback about this inconvenience to sync your device. 

Let me know if you're referring to the issue in the thread about users not being able to sync with flip and fold models. This was an ongoing issue that other users were experiencing. Please know that our time has released and Android update to resolve the problem. Samsung has released an update as well, since many users started having issues after updating to Android 13. 

In the meantime, you can find more information and updates about this specific issue here.