Charge 5 - can't stop swim mode

[mareybailey]

I got my Charge 5 on Monday. After my swim yesterday I coukd not stop the timer and save my swim.. Anyone have a solution?

[DavideFitbit]

Hi, welcome to the Fitbit Community forums, @mareybailey.  

Thank you for all the details that you've provided regarding the inconvenience that you've been experiencing with your Charge 5 device. 

I've sent your information to the Customer Support team for further assistance with this, but was informed that you already have a case created or that you already got in touch with them. In this case, they will let you know how to proceed. 

Have a great day. 

[clair11]

Hi

Did you get a further response? Happened to me too and unable to stop.

Thanks

[mareybailey]

After a lot of fol-de-rol, they are replacing it. According to tracking I
should get it today. Do not send back through FedEx! Mine sat in one place
for 5 days. But make sure you can get tracking from USPS. I originally
contacted Fitbit over a month ago! Be prepared to be persistent and
patient. The last time I had to send something back to them there was no
problem at all. Not sure what is up with them. Hoping this one does not
have a problem since swimming is my main exercise.

Moderator edit: format

[DavideFitbit]

Welcome to the Fitbit Community forums, @clair11. 

Thank you for sharing that you've been experiencing the same inconvenience with your Charge 5 device.  

Before considering other options, please make sure that you've tried to complete the restart procedure as described in this article. 

If you already tried the restart and you continue to experience the same inconvenience, I recommend that you get in touch with the Customer Support team for further assistance. The best way to get help for this problem is to chat with us online or give us a call. Click here to get connected. 

Have a good day. 

[mareybailey]

More delaying bull puckey!

[DavideFitbit]

Thank you for sharing your feedback, @mareybailey. 

Have a good day.  

[mareybailey]

Not a real one. More delaying bs.