Charge 5 can't swipe screen anymore

[Thyst]

I can no longer swipe screens on my Charge 5. The problem started last week. First, I stopped being able to swipe left or right. A couple days later, swiping up also stopped working. A couple more days later, and swiping down stopped working too. So I'm stuck on the watch face and I can't access settings, alarms, or anything else. I had a couple of daily alarms set before this problem started, and I can't even stop them when they go off because that requires swiping. I also can't change them or deactivate them. The screen still responds to taps, so I can cycle the watch face between showing heart rate, steps, distance, etc., but that's all I can do.

I have tried restarting the device and it didn't help. I have also tried changing the clock face (I've seen suggestions elsewhere to try that) and that did not work either. What should I try next, or do I just need to contact support?

[DavideFitbit]

Hi, it's good to see you visiting the community forums for the first time, @Thyst.  

Thanks for all the details provided about this inconvenience with the Charge5 and for confirming that you already tried the steps shared in the forums. 

I've gone ahead and sent your information to the Customer Support team for further assistance, so you should be getting a reply soon.  Please keep an eye on your inbox.