Charge 5 charger cable will not stick

[freeasabird]

My brand new charge 5 has done this same thing. It is like the magnets polarity has reversed somehow either in the fitbit or the charger. They repel each other now. What was the remedy for yours after calling customer support?

Moderator edit: Updated subject for clarity. 

[AndreaFitbit]

Welcome to the Fitbit Community, @freeasabird. I moved your post to the Charge 5 board and I'm sorry to hear about your Charge 5 charger.

The best way to get help for this problem is to chat with us online or give us a call. Click here to get connected.

Keep on visiting the forums. 

[freeasabird]

I called. A new charger is being shipped. I have a feeling that it is an issue in the watch, not the charger, but we shall see. 

[AndreaFitbit]

Thanks for getting back to us and for letting us know that a new charger is being shipped @freeasabird. 

If changing the charging cable doesn´t work you can contact our team again.

Keep on visiting the forums.