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Charge 5 charger easily disconnected

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‎02-25-2022 09:28 - last edited on ‎03-01-2022 06:11 by Moderator Alum

‎02-25-2022 09:28 - last edited on ‎03-01-2022 06:11 by Moderator Alum

The charger of your Charge 5 is a faulty design that it will be easily disconnected from the connector.  

The magnetic force of the charge connector does not strong enough to hold connectivity function well.

 

 


Moderator edit: subject updated for clarity

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‎03-01-2022 06:10 - last edited on ‎12-06-2024 10:14 by Fitbit Moderator

‎03-01-2022 06:10 - last edited on ‎12-06-2024 10:14 by Fitbit Moderator

Welcome to the Community forums, @chien889. 

I appreciate all the feedback and information that you've shared about this problem with your Charge 5. 

The magnetic force should be enough to let you recharge the device without any problem. If you feel that you're constantly having this inconvenience, please make sure to follow the steps listed in this article. 

If you still consider the charger may not be working properly or if you having trouble to charge the battery constantly, I recommend that you get in touch with the Customer Support team for further assistance with this. They will let you know how to proceed. 

The best way to get help for this problem is to chat with us online or give us a call. Click here to get connected.

See you around. 

Davide | Italian and English Community Moderator, Fitbit


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