Charge 5 cheap band for expensive product

[cando69]

Why di you put a cheap rubber band on the Charge 5. It may be good for most people but when I put my in one notch it doesn't register my heart rate on a regular basis. When I make it one notch higher it is too tight and causes pain and blisters. After a while the the band started to crack and now I can even wear it on my arm. 

Moderator edit: clarified subject.

[RiekoC]

Hello @cando69 

Sorry to see you're having problems with the wristband on your Charge 5. 

Like you, the wristband doesn't work that well for me either. I got an inexpensive 3rd party metal mesh band with magnetic clasp that I like better. It's easy to adjust and looks a little nicer than the band that came with the Charge 5. The disadvantage of the metal mesh band is that the magnetic clasp sometimes attaches to metal items, like tableware. It's a small annoyance for a better fitting and looking band. 

You can submit a claim for your cracked band on the Fitbit support site (<-- click link). 

[cando69]

Thanks for the quick reply. I Will look into getting a better band. I
didn't know you could use a different band. The reason I got the charge 5
was I had a stay in the hospital and when I was sitting my heart rate would
go above 150 beats per minute in a relaxed state. That was back in 2021.
The Fitbit gave me peace of mind as I could keep track of my heart rate.
The scary thing is, I have no side effects to let me know my heart rate was
too high.

[Anjani1972]

Totally waste of money. My charge 5 is completely out of order just after warranty period of one year. I lodged a complain but fitbit refuses to do anything.

[cando69]

Yeah I read a few reviews like this about not only the fitbit but their
other products. Like their phone. I bought the pixel 7 pro and the pictures
are great but the battery dies too quickly and takes longer than my old
Galaxy tablet to charge.