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Charge 5 clock face is hanging

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‎07-12-2022 06:40 - last edited on ‎07-12-2022 09:07 by Moderator Alum

‎07-12-2022 06:40 - last edited on ‎07-12-2022 09:07 by Moderator Alum

when i attempt to change the clock face to slashed on my new charge 5, it just cycles for 20 minutes, never loads and never fails.  i have uninstalled the app, cleared data, restrarted the Fitbit, all to no avail. 

 

 

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‎07-12-2022 09:07 - last edited on ‎03-13-2024 08:23 by Fitbit Moderator

‎07-12-2022 09:07 - last edited on ‎03-13-2024 08:23 by Fitbit Moderator

Hi, welcome to the Fitbit Community forums, @jimtsmith1. 

Thank you for sharing all these details about the inconvenience you've been having with your Charge 5 and for confirming that you already tried a few troubleshooting steps. 

I've been informed that you already contacted the Customer Support team for further assistance with this and it seems they've provided you with some instructions. In this case, they will let you know how to proceed. 

See you around. 

Davide | Italian and English Community Moderator, Fitbit


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