08-29-2022
15:15
- last edited on
09-12-2022
17:52
by
DavideFitbit
08-29-2022
15:15
- last edited on
09-12-2022
17:52
by
DavideFitbit
Even after updating, Charge 5 iOS off on clock and not showing correct time.
Moderator edit: format
09-12-2022 17:51
09-12-2022 17:51
Welcome to the Community forums, @Lkosky.
Thank you for all the details about the inconvenience you experienced with your Charge 5.
Before considering other options, please make sure your phone meets the requirements listed here. Keep in mind that your Charge 5 may show an incorrect time if it hasn't synced or if it has been unpaired from your Fitbit account. Your Fitbit grabs the time of the device you're using to sync your data. If you haven't done so already, please try removing the Bluetooth connection between your phone and your Fitbit device:
Sync your Charge 5 automatically when you open the Fitbit app or manually by tapping your profile picture > your device tile > Sync Now. If the issue persists, please see Why won't my Fitbit device sync?
Hope this helps, I'll be around.