Charge 5 completely dead and won’t charge.

[AliceGyer1]

My charge 5 is completely dead and won’t charge. I have tried two different chargers, multiple usb plug-ins, and multiple wall sockets. I’ve cleaned the points of contact on the Charge 5 and the charger with alcohol and let them dry. I’ve pressed the button on the charger 3 times in 8 seconds — multiple times. I can’t disconnect the Charge 5 on the app and then connect it again — because the Charge 5 is completely dead. 

My first Charge 5 got stuck on the intro screen when it was less than a year old, so Fitbit sent me a replacement. That was less than a year ago. I need the Fitbit to monitor my heart rate and potential A-fib. Please help!

[Cath1366]

The exact same thing happened to me last week. I've done everything. I've contacted customer support multiple times. So far no resolution. I'm sorry this happened to you

[reneeshawgo]

Alice Gyer1,  I've had the exact same problem and have used the same remedies with no results.  I even borrowed a friend's charging cord to see if the problem lies in the charger.  Yes, the charger worked on his,  yet wouldn't work on my Charge 5.  So, my Charge 5 is still dead.